At Tangent Solutions, we are committed to delivering high-quality SMS and email marketing solutions to our clients. Our refund and returns policy is designed to ensure transparency and customer satisfaction. Please read the following terms carefully before making a purchase.
1. Eligibility for Refunds
We offer refunds under specific circumstances to ensure fairness and quality service. You may be eligible for a refund if:
- The purchased service was not delivered as promised due to a fault on our end.
- There was a billing error, such as duplicate charges.
- The service encountered significant technical issues that Tangent Solutions was unable to resolve within a reasonable timeframe.
2. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Services that have already been utilized or executed.
- Digital marketing campaigns that have been initiated.
- Subscription-based services beyond the trial period.
- Custom or personalized solutions once the work has commenced.
3. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
- Contact our support team at [Insert Email] with your order details.
- Provide a clear explanation of the issue and any relevant proof (e.g., screenshots, transaction details).
- Our team will review your request and respond within [X] business days.
- If approved, refunds will be processed via the original payment method within [X] days.
4. Modifications & Cancellations
- Customers may request modifications to their service before execution begins.
- Cancellations of ongoing services may be subject to a partial refund based on the work already completed.
5. Contact Us
For any refund or return-related queries, reach out to our customer support team at:
📧 Email: info@tangentsolution.com
📞 Phone: +1(520) 605-2862
We value your trust in Tangent Solutions and strive to provide the best experience possible.